Privacy Policy

Last updated: 20 October 2026

Dinango Lodge ("we", "us") respects your privacy. This policy explains how we collect, use and protect your personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).

1. Information we collect

• Contact details you give us: name, email address, phone/WhatsApp number.
• Booking details: dates, number of guests, room type, special requests, and the main guest’s date of birth, gender and (optional) profile photo – used only to verify the guest at check-in and to send birthday wishes if you opt in. Photos are stored privately and deleted when the booking is deleted.
• Newsletter details: name, surname, gender and age – used only to send you relevant offers. Unsubscribe any time.
• Restaurant reservations, event enquiries, job applications (including CVs) and newsletter sign-ups.
• Messages you send through our website, email, WhatsApp or our Spero Assistant chat.
• Technical information such as your browser type and pages visited (only analytics cookies if you accept them).

2. Why we use it

• To respond to your enquiries and manage bookings, reservations and events.
• To send booking confirmations, payment details and important updates.
• To process job applications.
• To send our newsletter and special offers – only if you subscribed. You can unsubscribe at any time.
• To improve our website and services, and to keep our website secure.

3. Sharing

We do not sell your personal information. We only share it with service providers who help us run the lodge and website (for example our web host and email provider), or where the law requires it.

4. Storage and security

Your information is stored on secure servers with access limited to authorised staff. We keep it only as long as needed for the purpose it was collected, or as required by law (for example tax records).

5. Cookies

We use essential cookies to make the website work. Optional analytics cookies are only set if you click "Accept" on our cookie banner. You can change your choice by clearing your browser cookies.

6. Your rights

You may ask to see, correct or delete the personal information we hold about you, object to processing, or withdraw consent for marketing. Contact us at info@dinangolodge.co.za.

If you are unhappy with how we handled your information you may lodge a complaint with the Information Regulator (South Africa) – inforegulator.org.za.

7. Contact

Information Officer: Dinango Lodge, Sodwana Bay Main Road, Mbazwana, 3974 · 062 833 5656 · info@dinangolodge.co.za